FAQs

YOU MAY BE WONDERING...

When will my order ship?

Our products ship after 2-3 days after you placed the order.

Will I get an email with my order details?

Yes! We will send you an email as soon as your order is placed summarizing all the details.


What is the exchange/return policy?

We value our customer experience. If you have any problems with our products, please email us at kayla@traysgoinggray.com for assistance.


What payment methods are accepted?

We accept all major credit cards from any country including:

Visa, Mastercard, American Express, Discover, ShopPay and more.



Are there any additional fees I have to pay?

No handling/processing fees are ever charged.


My order won't go through, help!

Ensure that the billing address you entered matches that of your credit card.


How fast is the delivery time?

Delivery time: 2-5 business days


Oops - I put the wrong shipping address!

If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.